FAQ: Frequently asked Questions

 

 

Orders

How much does shipping cost ?

Depends on where you are. Please click here for more information.


Where do you ship ?

We ship worldwide, for more information please click here.

Problems at checkout? Please contact us at support@marjoriejewels.com

Can I cancel my order ?

Once your order has been fulfilled, you cannot cancel or make any changes to your order.

If your order has not been processed, please contact customer service.

support@marjoriejewels.com

I entered the wrong address, can I change it?

If your order has not yet been fulfilled, you can, simply email us.

Once your order has been fulfilled changes can no longer be made.

I forgot something, what should I do ?

Once your order has been placed we are unable to make any adjustments, this includes: cancelling, adding, removing or updating any items or the shipping/billing address in your order. We are also unable to combine multiple orders.

Instead, you can place a new order with the correct items, and email us at support@marjoriejewels.com to process a return on your first order. 

Can I return my order ?

We are sorry that you are unhappy with your purchase. Yes, we have a 30 days return policy. Please check our return policy for more information.

How to care for jewellery

What is Cubic Zirconia ?

Cubic Zirconia or known as synthetic Diamond, a stone that has its own true colour, it has a great shininess and a solid structure. It is also known to be a substitute for diamond.

How to clean my jewelry?

You can use a silver cleaning cloth and silver cleaning solution to clean your silver jewelry.

How do I know my ring size?

Please check our Ring Size Chart.

Are your jewellery toxin free ?

Yes, all of our jewellery are Hypoallergenic, Lead & Nickel Free.

Will my jewellery tarnish.

24K gold plated jewellery will not tarnish, but over time there might be a slight dull of the golden hue as metals in the gold alloy rects with air.

All sterling silver will tarnish over time, but there are ways to slow down the tarnish.

Please check our jewellery care guide for more information.

Where are the jewellery made ?

All of our jewellery are made in Thailand.

What are the jewellery made of?

All of our jewellery are made from 925 sterling silver.

Customer support

How can I contact customer support ?

You can reach us through support@marjoriejewels.com

We will assist you as soon as possible.